New Visitor's Guide

1. Searching and browsing for products.
2. Adding and removing items from your basket.
3. Ordering embroidery and engraving.
4. Saving delivery addresses
5. Saving a basket for future use.
6. Payment options and VAT.
7. Delivery Charges.

Searching and browsing for products.

• A simple Search box can be found at the top of every page on the website. You can use this to search for keywords (such as 'toaster'), or product codes if you know them.
• Some common searches may return a lot of results. You can use Detailed Search to be more specific - you can filter your search by brand, price and product range.

• Browse through the categories from the left hand menu.
• You can also browse items by brand by clicking the 'Shop by Brand' button located at the top left of the screen.

Adding and removing items from your basket.

• To add an item to your basket, enter the quantity required into the column marked 'Qty' and click 'Add to Basket'.
• If you wish you can add more than one item from the list of products by entering the number required in each column then clicking 'Add all Products'.
• In addition to clicking the 'Add To Basket' button, you can also press the enter button on your keyboard.

• If you wish to change the number of items or remove items completely from your basket you will need to go to the 'Basket' screen by clicking the 'My Basket' or 'Edit' buttons on the top of the inline basket display.
• Once in the 'Basket' screen you can overtype the number required in the 'Qty' column and save your changes by clicking the 'Update' button located next to the number field, or if you are amending more than one item, by clicking the 'Update all Quantities' button at the top of the 'Qty' column. You can also press the enter key on your keyboard.
• If you wish to delete an item completely then click the 'Delete' button located at the end of the row.

• If you already know the code of the item you wish to order you can use the Fast Order screen to speed up the ordering process.
• Simply type the code and quantity required into the appropriate fields the click the 'Add to Basket' button.

Ordering embroidery and engraving.

• Option 1. Text Embroidery Only
  We can embroider up to 30 letters on the garments chest or upper sleeve.You can select typeface and colour from a range of styles. The height of the letters is approximately 12mm.
  
• Option 2. Crossed Flags with Embroidered Name Below
  You can choose any combination of national flag, either with both flags the same, or with two different ones. An embroidered name below the flag is included in the price.
  
• Option 3. Two Matching National Flags on Collar
  Two matching national flags can be embroidered on your chef's jacket collar. This can be ordered in combination with either of the options above.
  
• Engraving:
  You can have three uppercase initials engraved on the blade of your knife.

Saving delivery addresses.

Saving a basket for future use.

• Our 'Saved Basket' feature allows you to save the contents of your basket for review later.
• You can add more items, remove items and update quantities as required.
• When you decide to complete the purchase, you can copy the contents of your saved basket to your current basket and go to Checkout.
• Saved baskets are not deleted when you copy the contents, and can be used later for repeat orders.
• If you no longer require a saved basket you can delete it from within the 'My Account' area.
• You can save as many baskets as you like - simply give each one a unique name.
• In order to use saved baskets you must have registered and be logged in.
• After filling your basket with items you wish to save go to the 'Basket' screen and click the 'Save my Basket' button.

Payment options and VAT.

Delivery Charges.