Current Vacancies - Call Centre Team-leader

Role Profile

Job Title: Call Centre Team-leader
Location: Access 18. Avonmouth
Closing date: 26th February
Salary: Competitive
Job Ref: 17/02/10/HR/CC

Job Description

Do you have excellent customer service skills, proven ability to manage & coach a team and previous experience of working in a call centre or sales environment?

Our Call Centre is recruiting for a Call Centre Team Leader to support one of our Inbound Phone teams. You will be responsible for providing support and guidance to new recruits and existing team members.

Your challenge will be to develop your team to their full potential through regular reviews, coaching and mentoring. You will also need to plan and monitor your team's workload to ensure that service levels are met or exceeded. This is a hands-on role with responsibility for a team of up to 12 members of staff.

If you have previous experience in a similar role we would like to talk to you.
We can offer flexible shifts, a generous benefits package and good rates of pay, full training and the potential for progression and career development.

To apply for this job, please either fill in the application form or send your CV and a covering letter quoting the job reference number, including the details of your current salary package to our HR Department, Nisbets plc, Fourth Way, Avonmouth, Bristol BS11 8TB or email: hr@nisbets.co.uk.