Nisbets' Lifetime Edge Chip Warranty Explained

At Nisbets, we understand the demands of a busy hospitality environment. That's why selected crockery in our Olympia range is backed by a Lifetime Edge Chip Warranty. This means it’s made to last and perform consistently through regular use, standing up to the daily knocks and handling typical in a modern working kitchen.

Period of Cover

Our Edge Chip warranty is valid for the lifetime of the product, beginning from the date shown on the original invoice. If any item covered under this warranty becomes chipped through normal use, it will be replaced free of charge. Please refer to our terms and conditions for full details.

Products Covered

The warranty applies to products marked with the Edge Chip Guarantee symbol, which can be found in the Nisbets catalogue and on our website. This includes many items from the Athena Hotelware range, as well as products from the Olympia Whiteware and Olympia Designs collections.

Shop the Range

We're pleased to offer the Lifetime Edge Chip Warranty on many pieces in our Olympia Crockery collections. You'll find everything from plates and bowls to ramekins and saucers, all made to last service after service.

Warranty Terms and Conditions

The warranty covers edge chipping only, applying to products used under normal food service conditions including refrigeration, serving, washing and storage. It does not cover products that have been mishandled in use and does not apply to any other type of breakage.

Cups, mugs, holloware and products made from stoneware are excluded from the warranty and are not covered against edge chipping.

Any claim product must be held by the customer and may need to be returned to Nisbets for inspection upon request. The chipped product must be cleaned prior to being returned to Nisbets for review. Claims are only valid when made by original customer at the location stated in the original registration.

The charge of shipping the product back to Nisbets is the responsibility of the customer. Nisbets will inspect the damaged product and if, in the opinion of Nisbets, the claim is valid, Nisbets will issue a replacement within 4-6 weeks. Nisbets will pay the associated shipping charges.

How to Make a Claim

If you wish to make a claim, call our Customer Services team on 0117 307 5606 and reference the Nisbets Lifetime Edge Chip Warranty.