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Terms & Conditions

Nisbets Limited Standard Terms and Conditions of Sale

Last updated: 01 September 2026

Your attention is specifically drawn to Clause 9 (Limitation of Liability)

  1. Definitions:
    Conditions:
    the terms and conditions set out in this document as amended from time to time in accordance with clause 13.8
    Contract:
    the contract between Nisbets and the Customer for the sale and purchase of the Goods in accordance with these Conditions.
    Customer:
    the person or firm who purchases the Goods from Nisbets.
    Goods:
    any items sold or supplied by Nisbets under an Order.
    Nisbets:
    Nisbets Limited, a company incorporated in England with company number 01693112 whose registered address is at Fourth Way, Avonmouth, Bristol, BS11 8TB, United Kingdom.
    Nisbets Credit Terms:
    the credit arrangements agreed in writing between Nisbets and the Customer.
    Order:
    any request or order (excluding eBay or Amazon) to purchase the Goods

  1. These Conditions apply to the Contract to the exclusion of any other terms that the Customer seeks to impose or incorporate, or which are implied by law, trade custom, practice or course of dealing unless otherwise agreed in writing.
  2. By submitting an Order, the customer agrees to apply the Conditions of this Contract in priority over any other contract between the parties.
  3. An Order constitutes an offer by the Customer to purchase the Goods in accordance with these Conditions. The Customer is responsible for ensuring that the details of the Order are complete and accurate.
  4. Any Order is subject to acceptance by Nisbets. Nisbets is under no obligation to accept an Order and is not required to provide reasons for any refusal. Receipt of payment for the Goods does not itself constitute acceptance of an Order.
  5. Nisbets will confirm acceptance of an Order by sending an acceptance or acknowledgement email to the Customer.
  6. Notwithstanding clause 2.5 and clause 11, Nisbets reserves the right to cancel or reject an Order at any time before despatch.
  7. A quotation for the Goods given by Nisbets constitutes an offer to sell the Goods on the terms set out in the quotation. A quotation shall only be valid for a period of 30 Days from its date of issue, unless withdrawn earlier by Nisbets.
  8. The Customer warrants that Orders are placed only by persons authorised to act on its behalf and acknowledges that it shall be bound by any Order placed by an individual who reasonably appears to Nisbets to have authority to do so, regardless of whether that authority was expressly granted.

  1. The Goods are as described on the Nisbets’ website and may be modified by Nisbets from time to time without notice.
  2. All Goods are sold subject to availability. Nisbets reserves the right to substitute any Goods with alternative products, provided that such substitutions are approved by the Customer in writing prior to despatch. If any Goods are unavailable or out of stock, Nisbets may cancel the Order in whole or in part and refund any monies paid or issue a credit note (at Nisbets’ sole discretion). Alternatively, Nisbets may vary the Order with the Customer’s prior written approval.
  3. By placing an Order for any age-restricted Goods, the Customer confirms that they are at least 18 years of age, and that the purchase of the age restricted Goods is solely on and for the Customer’s own behalf. Nisbets operates an age verification policy and reserves the right to conduct age checks at its discretion. Customers may be required to provide photo identification to verify that they are at least 18 years of age before the purchase of certain Goods, and again at the point of delivery, where applicable. Nisbets reserves the right to cancel any Order where it is reasonably suspected that the Customer is not legally permitted to purchase any Goods.

  1. Nisbets shall deliver the Goods to the location set out in the Order or such other location as the parties agree in writing (the “Delivery Location”).
  2. Full delivery prices, options and cut off times are listed on the Nisbets website, which are subject to change from time to time. For the most up to date information, please see https://www.nisbets.co.uk/delivery
  3. Delivery is considered complete once the Goods have been unloaded at the Delivery Location. All large machinery, refrigeration and flat packed goods will be delivered to the front door of ground floor locations only. Delivery drivers may choose to assist with delivering the Goods to a location nominated by the Customer, at the Customer’s sole risk.
  4. Any dates quoted for delivery are approximate only, and the time of delivery is not of the essence. Nisbets will use reasonable endeavours to meet delivery estimates however, Nisbets shall not be liable for any delay in delivery of the Goods.
  5. Subject to clause 4.6, if Nisbets fails to deliver the Goods, its liability shall be limited to replacing or refunding the Goods (at Nisbets’ sole discretion).
  6. Nisbets will make an initial delivery attempt, if the delivery is unsuccessful, any redelivery or further attempts may be subject to additional fees payable by the Customer.
  7. Notwithstanding clause 4.5, Nisbets shall have no liability for any failure to deliver the Goods to the extent that such failure is caused by a Force Majeure Event or, the Customer's failure to receive/ accept the delivery or, provide the Supplier with adequate delivery instructions or any other instructions that are relevant to the supply of the Goods.
  8. Nisbets may deliver the Goods by instalments where necessary. Each instalment shall constitute a separate Contract, even if the Customer has paid for the full Order in a single payment. Any delay in delivery or defect in an instalment shall not entitle the Customer to cancel or reject any other instalment.
  9. The Customer must inspect all Goods on delivery for any damage.
  10. Where any packaging or Goods show signs of damage at the time of delivery, the Customer must ensure the proof of delivery is marked as “damaged” at the point of delivery.
  11. If the packaging is received in good condition at the point of delivery, but the Customer discovers missing items or damage to the Goods, the Customer is required to notify Nisbets within 24 hours of delivery.

  1. Nisbets warrants that, in accordance with the terms of the manufacturer’s warranty or for a period of 12 months (unless stated otherwise on the Nisbets Website) from the date of delivery (Warranty Period), the Goods shall:
    1. conform in all material respects with their description; and
    2. be free from material defects in design, material and workmanship.
  2. Subject to clause 5.5, Nisbets’ obligations under clause 5.3 apply only if:
    1. the Customer gives notice in writing to Nisbets during the Warranty Period that some or all of the Goods do not comply with the warranty set out in clause 5.1;
    2. Nisbets is given a reasonable opportunity to examine such Goods; and
    3. the Customer returns the Goods to Nisbets (or makes them available for collection), if requested, at Nisbets’ sole cost unless Nisbets notifies the customer otherwise (orally or in writing)
  3. In the event that any Goods are found to be defective, Nisbets shall, at its option, either repair or replace the defective Goods or refund the price of the defective Goods in full. Nisbets shall have no liability if the examination of the Goods determines that they are not defective.
  4. If the Goods are found to be free from defects, they will be returned to the customer at the customer’s expense, and no refund will be issued.
  5. Nisbets shall not be liable for the Goods' failure to comply with the warranty set out in clause 5.1 if, in Nisbets’ sole discretion, such failure arises from any of the following:
    1. the Customer makes any further use of such Goods after giving notice in accordance with clause 5.2;
    2. the defect arises because the Customer failed to follow Nisbets oral or written instructions as to the storage, commissioning, installation, use or maintenance of the Goods or (if there are none) good trade practice regarding the same;
    3. the Customer alters or repairs such Goods without the written consent of Nisbets;
    4. the defect arises as a result of fair wear and tear, wilful damage, negligence, or abnormal storage or working conditions; or
    5. the Goods differ from their description as a result of changes made to ensure they comply with applicable statutory or regulatory requirements.
  6. Except as provided in this clause 5, Nisbets shall have no liability to the Customer in respect of the Goods' failure to comply with the warranty set out in clause 5.1.
  7. In consideration of the commitment to the compliance of Goods with the relevant specification in clause 3.1, the terms implied by sections 13 to 15 of the Sale of Goods Act 1979 and Section 3 to 5 of the Supply of Goods and Services Act 1982 are, to the fullest extent permitted by law, excluded from the Contract.
  8. Any repaired or replaced Goods subject to clause 5.3 shall continue to be covered by the warranty in clause 5.1 for the remainder of the original warranty period calculated from the date of delivery. The repair or replacement of Goods does not extend, renew or otherwise alter the duration of the original warranty period.
  9. Goods labelled as 'no commercial warranty' are sold without any implied or expressed warranties, unless specified otherwise in writing.
  10. Goods may be returned for a refund, replacement, or exchange (at the sole expense of the Customer) within 30 days from the date of delivery, provided that the Goods remain unused and in their original packaging. Goods considered unsaleable (as determined by Nisbets' reasonable opinion) will not be eligible for a refund and will be returned to the Customer at their sole expense.
  11. Electrical Goods and any items supplied with a plug may be returned under clause 5.10 however, such Goods may be subject to a restocking charge as outlined in clause 5.13.
  12. Certain Goods may be non-refundable and will be flagged accordingly on the Nisbets website.
  13. Nisbets reserves the right to apply a restocking charge for returned Goods. Any restocking charge will be notified to the Customer by Nisbets prior to the return or refund.
  14. Engineer appointments and repairs carried out on non-warranty faults or defects may be subject to further terms and conditions and charges.
  15. Old electrical and electronic equipment may be disposed of by prior agreement in compliance with WEEE regulations, subject to Nisbets’ WEEE compliance policy. For further information, please see https://www.nisbets.co.uk/weeecompliance.

  1. The risk in the Goods shall pass to the Customer on completion of the delivery.
  2. Title to the Goods shall pass to the Customer upon full payment (in cash or cleared funds) for the Goods in respect to which the payment relates.

  1. The price of the Goods shall be the price set out on the Nisbets website at the time of the Order, unless otherwise set out by Nisbets in writing.
  2. Nisbets reserves the right to update prices on the Nisbets website at any time. In the event that there is any conflict between the price for the Goods, the pricing on the Nisbets Website shall prevail.
  3. Where an error causes the price and/or description of the Goods to be incorrect, Nisbets shall be under no obligation to honour the incorrect price or Order.
  4. Nisbets may, by giving written notice to the Customer at any time before despatch, increase the price of the Goods to reflect any increase in the cost of the Goods that is due to any reason beyond Nisbets’ control (including, but not limited to foreign exchange fluctuations, increases in taxes and duties, fuel and increases in labour, materials and other manufacturing costs).
  5. Unless otherwise specified, the price of the Goods excludes amounts in respect of value added tax (VAT), which the Customer shall additionally be liable to pay to Nisbets at the prevailing rate, subject to the receipt of a valid VAT invoice.
  6. Payment for all Goods is due in full at the time of Order unless otherwise specified under the Nisbets Credit Terms.
  7. PayPal Pay in 3 may be available as a payment option at checkout, subject to eligibility and approval by PayPal. Availability and terms are determined solely by PayPal, and additional fees or conditions may apply.

  1. Nisbets will offer a price match of in-stock Goods (excluding delivery charges, installation charges or other services), provided the competitor is offering the same Goods on identical terms and where Nisbets can verify the competitors price, stock position and where relevant, the Customers eligibility to purchase from the competitor.
  2. Nisbets will match against any other UK retailer store or website price, excluding prices only available as part of a paid membership/subscription or third party marketplace seller prices.
  3. Nisbets does not match exclusive discounts (e.g. staff/student/NHS staff blue light).
  4. The competitor’s product must be the same model number as Nisbets’.
  5. Nisbets and the competitor must have the product in stock and ready for delivery.
  6. Where a product is not available online and is in store only, the Customer must provide a photo showing the model/number, stock availability, the date/time and the price.
  7. Nisbets reserves the right to refuse a price match, including but not limited to, where Nisbets suspect fraud or unauthorised reseller activity.

  1. To the maximum extent permitted by law, Nisbet shall not be liable for any direct, indirect, incidental, special, consequential or punitive losses or damages of any kind arising out of or in connection with the sale, delivery or use of the Goods, including but not limited to:
    1. loss of profits, revenue or anticipated savings;
    2. business interruption; or
    3. loss of business opportunities.
  2. In no event shall Nisbets’ total liability for any claim exceed the amount paid by the Customer for the specific Goods giving rise to the claim. This limitation applies to any and all claims, whether based on warranty, contract, tort, or any other legal basis.
  3. The Customer must notify Nisbets in writing of any claim within 14 days of becoming aware of the circumstances giving rise to the claim. Claims not notified within this period shall be deemed waived and Nisbets shall have no liability in respect of them.
  4. All claims must be accompanied by reasonable supporting evidence, including photographs, serial numbers, proof of purchase and any other information reasonably required by Nisbets to assess the claim.
  5. The Customer shall take all reasonable steps to mitigate any loss, damage or expense arising out of or in connection with any claim under these Conditions.
  6. Where interest is payable in respect of any sums due to the Customer, such interest shall be limited to statutory interest only and shall apply only where required by applicable law.
  7. This limitation of liability does not exclude or limit liability for death or personal injury caused by negligence, fraud, or any other liability that cannot be excluded or limited under applicable law.

  1. All intellectual property rights in the products, including but not limited to trade marks, logos, designs, and any associated materials, remain the exclusive property of Nisbets or its licensors. Nothing in these Conditions shall be construed as granting any rights to the Customer to use any intellectual property belonging to Nisbets or its licensors, unless expressly agreed in writing.
  2. Any content provided on Nisbets’ website, including text, images, product descriptions, and other materials, is protected by copyright, trade mark, and other applicable laws. The Customer may not reproduce, distribute, modify, or use any content from the website without prior written consent from Nisbets.
  3. Any unauthorised use of Nisbets’ intellectual property may result in legal proceedings and liability for damages.

  1. Nisbets reserves the right to terminate any Contract, in whole or in part, for any reason and at any time, by providing written notice to the Customer.
  2. In the event of termination, if payment has been made for any Goods that have not yet been delivered, a full refund will be issued to the Customer within 7 days. No interest or other charges shall be payable by Nisbets in respect of such refund.
  3. Upon termination, any obligations of both parties shall cease, except for those obligations that expressly survive termination.
  4. Any provisions of these Conditions which by their nature are intended to survive termination or expiry of this Contract, including (but not limited to) those relating to limitations of liability and intellectual property rights, shall continue in full force and effect after such termination or expiry.

  1. Nisbets shall not be liable for any delay or failure to perform its obligations under these Conditions if such delay or failure is due to circumstances beyond its reasonable control, including but not limited to acts of God, war, terrorism, fire, flood, earthquake, labour disputes, pandemic or epidemic, governmental actions, or any other events of force majeure.

  1. Nothing in this Contract is intended to, or shall be deemed to, establish any partnership or joint venture between any of the parties.
  2. This Contract does not give rise to any rights under the Contracts (Rights of Third Parties) Act 1999 to enforce any term of this Contract.
  3. Any notice given to a party under or in connection with this contract shall be in writing.
  4. A delay or failure to exercise any right or remedy by Nisbets shall not waive that or any other right or remedy, nor shall it prevent or restrict the further exercise of that or any other right or remedy by Nisbets.
  5. If any provision or part-provision is or becomes invalid, illegal or unenforceable, it shall be deemed deleted, but that shall not affect the validity and enforceability of the rest of these Conditions.
  6. Nisbets reserves the right to vary these Conditions from time to time at its sole discretion, without prior notice to the Customer. The updated Conditions shall be effective immediately upon being made available on the Nisbets website.
  7. Customers placing Orders as private consumers, as defined by applicable law, retain their statutory rights.
  8. The Customer’s data protection rights are set out in Nisbets’ data protection policy, available on the Nisbets website. For more information, please see https://www.nisbets.co.uk/privacy.

  1. These Conditions shall be governed by and construed in accordance with the laws of England and Wales.
  2. Any disputes arising out of or in connection with these Conditions shall be subject to the exclusive jurisdiction of the courts of England and Wales

Terms and Conditions for Rewards and Rewards Plus

Last Updated: 30 June 2026

The following terms and conditions apply to the specific rewards listed below for Members in the relevant tier:

  1. The Nisbets Rewards Loyalty Programme (the “Programme”) is a UK-based loyalty programme offered at the sole discretion of Nisbets Limited (“Nisbets”). These Terms and Conditions (the “Terms”) govern your participation in the Programme. By participating in the Programme, you (“You”, “Member”) agree to be bound by these terms. In addition to these Terms, Nisbets Standard Terms and Conditions shall apply and shall prevail in the event of any conflict between the two.
  2. Nisbets has the right to change or modify these Terms and Conditions or terminate the Programme at any time, for any reason, without prior notice, even though such changes may affect the value of points already accumulated, the value of the rewards and/or the time for redemption. If we change the terms, we will give Members notice by posting the new terms on the Nisbets website. Those changes will go into effect on the “Last Updated” date shown in the revised terms.

  1. Membership is limited to individuals and businesses who are eligible to participate. By enrolling and participating in the Programme, you warrant and represent that you satisfy the eligibility requirements.
  2. To participate in the Programme you must be at least 18 years old and a legal resident of the United Kingdom.
  3. Officers, directors and employees of Nisbets and its respective parents, subsidiaries, and affiliates are not eligible to participate in the Programme.
  4. Other individuals included in a Nisbets discount group, including but not limited to, Nisbets staff professionals and those who receive a discount through their participation in a retail sales associate training group, are not eligible to participate in the Programme.
  5. Participation in the Programme may be excluded for certain customer groups at the discretion of Nisbets. This includes, but is not limited to, Uropa dealers, wholesale customers, Chef Leasing customers, Key Accounts, and customers on specific pricing structures or those subject to special supply agreements.

  1. You may join the Programme by creating an account on the Nisbets Website.
  2. No purchase is required to join the Programme. Membership is limited to one account per individual or business, and accounts are strictly non-transferable.
  3. If you already have a Nisbets account, you are automatically enrolled in the Programme, and participation in the Programme will constitute agreement to these terms.
  4. You may opt out of the Programme at any time by contacting Nisbets (see the section at the end of these terms headed “Contact us”) or, by opting out through the online program portal on our website.
  5. You must provide and maintain true, accurate, current and complete information about Yourself in your Nisbets account. Failure to do so, may result in suspension or termination of Your participation in the Programme.

  1. As a Member of the Programme, you will earn Nisbets Loyalty Programme Points (“Points”) for purchases that you make through the Nisbets website, including regular and sale priced merchandise.
  2. Points will not be awarded for:
    1. the purchase of gift cards.
    2. sale tax and shipping costs associated with your purchase;
    3. transactions prior to the start of the Programme; and
    4. purchases made with points as the form of payment.
  3. If a Member returns items purchased, any Points awarded for those items will be deducted from the Member's Point’s balance. Nisbets reserves the right to adjust the Member’s account accordingly.
  4. Members must be logged into their Nisbets account to receive eligible Points for the purchase.
  5. Nisbets reserves the right, in its absolute discretion, to retrospectively credit Points for interactions where a Member was not logged in, subject to the Member providing sufficient proof and any such other information as Nisbets may reasonably request in connection with the relevant purchase.
  6. Existing Nisbets account holders may start earning Points as soon as the Programme is made available.
  7. New Members will earn Points from the date they create a Nisbets account.
  8. Points will be credited to the Member’s account approximately 15 days after the order has been despatched. Prior to this, Points will be marked as pending and will not be available for redemption.

  1. In addition to earning Points for purchases, Members can earn Points for interactions with Nisbets. These include but are not limited to the following:
    1. creating a Nisbets account profile: If a Member logs onto their Nisbets account and completes their full profile, the Member will earn Points;
    2. complete a survey: Nisbets may invite Member’s to participate in surveys. A Member who completes a survey will earn points for each survey completed;
    3. a Member who refers a friend to Nisbets to create an account and join the Programme, will receive points;
    4. leave a review on Trustpilot: A Member can earn Points on reviews after purchasing an item(s) on the Nisbets website. Members may earn Points per review, with a limit of 3 reviews per calendar month; or
    5. a Member may earn an additional points for following Nisbets on Facebook, Instagram, You Tube and LinkedIn.
  2. From time to time, Nisbets, in its sole discretion, may change, discontinue, or add interactions by which Members can earn Points, and the number of Points earned, with or without prior notification to Members.

  1. All Points earned by Members are valid for 365 days from the date they are credited to a Members account and will expire at the end of this period on a rolling basis unless Nisbets explicitly states otherwise.
  2. Points are not transferrable, have no cash value, and cannot be exchanged for cash or redeemed otherwise than as set out in these Terms and Conditions.

  1. The Programme consists of two tiers: Rewards (Free) and Rewards Plus (Paid).
  2. Nisbets Rewards is a free programme open to all customers with a Nisbets account (who are not on special rates). Points earned through the Programme may be redeemed for vouchers to spend on future purchases at Nisbets.
  3. Nisbets Rewards Plus is a paid subscription with an annual subscription fee of £99 ex.VAT. In return, Members will receive £100 in vouchers, issued as four £25 vouchers, one every three months for the following twelve-month period. Such vouchers can be used to spend on Nisbets products. Members enrolled in Rewards Plus will benefit from double the points on purchases, free standard delivery on all orders and early access to offers.
  4. There is no minimum spend requirement for either tier of the Rewards Programmes

  1. Members will have access to the benefits in their current Programme tier and the tier below. For a full list of benefits available to Members, please refer to the Nisbets Programme FAQs.
  2. Early Notice of Online Exclusives: This benefit entitles eligible Rewards Plus Members to receive e-mail notification regarding products offered exclusively on the Nisbets website before others. This benefit does not guarantee availability of products.
  3. Bonus Points: From time to time, Nisbets may award eligible Members bonus Points.  Such Points are subject to the same terms and expiration as Points earned through the Member’s purchase of products.
  4. All benefits provided under the Programme are subject to change, discontinuance, limitations, and substitutions at the sole discretion of Nisbets, at its discretion and may be amended or revoked at any time without prior notice.

  1. When shopping on the Nisbets website, You will be able to view the number of Points You will earn for buying that product. By adding items to Your Basket You will see the total amount of Points You will earn for that transaction when You check out. The total Points earned will be displayed on the order confirmation.
  2. Upon reaching a target set by Nisbets, a Member can earn a voucher that can be redeemed for the specified number of Points associated with the voucher amount. The Member may choose to redeem the voucher, at which point they will have 30 days to use it towards a purchase from the date they press “redeem voucher”. The Member may choose to continue to accumulate Points towards the next voucher target and not redeem the current voucher. Voucher targets set out are:
    • 250 points = £5 voucher
    • 500 points = £10 voucher,
    • 1000 points = £20 voucher,
    • 2500 points = £50 voucher,
    • 5000 points = £100 voucher.
  3. Points cannot be converted to, or exchanged for cash.  In the event of a return of items purchased using Points, the Points redeemed will be credited back to the Member’s account.

  1. Members are responsible for maintaining the confidentiality of their account, password and are fully responsible for any and all activities that occur under their account or any other breach of security
  2. Membership is limited to one account per individual or business, and accounts are strictly non-transferable.
  3. The transfer, sale, or barter (or the attempted transfer, sale, or barter) of Points or corresponding benefits, and any misrepresentation of fact relating thereto, may result in cancellation of the Member’s account and participation in the Programme, including cancellation of any unused Points or benefits in Nisbets’ sole discretion. 

  1. The information you provide as a Member of the Programme will be managed by Nisbets as described in our Data Protection Notice.
  2. By becoming a Member of the Programme you consent to receive marketing communications from Nisbets.

  1. You may cancel your Programme membership at any time by contacting us.
  2. We may cancel your Programme membership at any time if we determine that you;
    1. are ineligible;
    2. have not used your account for longer than twelve months;
    3. violated any term or condition of the Programme or any applicable law or regulation;
    4. engaged in any deception, forgery, fraud, or committed any other abuse of the Programme; or
    5. or you are in breach of any other terms or conditions with Nisbets including web user terms and conditions, Nisbets standard terms and conditions or otherwise; or
    6. if Nisbets cease generally to run the Programme. 
  3. Nisbets may revoke some or all of Members Points or benefits if Nisbets determines that a Member has received them in error, due to fraud or deception, or in any manner not authorised.
  4. If you or Nisbets cancels your membership, you will lose your accumulated Points.  If you cancel your membership, you may rejoin the Programme. When re-joining the Programme, previously earned points will not carry over to your new membership.
  5. If you cancel Rewards Plus (paid tier) membership you will still receive the benefits you have paid for until the end of that annual period, (free delivery and double points). The £99 you paid to join is non-refundable.
  6. In all matters relating to the administration of the Programme, the decisions of Nisbets will be final. Nisbets reserves the right to make changes or cancel any aspect of the Programme at any time which have general application and in order to meet the needs or requirements of the Nisbets business or to comply with any changes in the law.  If we change these Terms, we will give you notice by posting the revised Terms here.  The changes will take effect on the “Last Updated” date shown in the Terms.  By continuing to participate in the Programme, you are agreeing to the revised Terms.

NISBETS LIMITED PROMOTION TERMS & CONDITIONS

  1. These are the Terms and Conditions which apply to any competition, prize draw or promotion which we may run, whether on our website, social media platforms or otherwise (the “Promotion”).
  2. The Terms and Conditions are supplemented by Privacy Policy and our Terms & Conditions of Sale.
  3. By entering a Promotion you agree to be bound by these Terms and Conditions along with any other additional terms which relate to a Promotion (the “Specific Terms”). The Specific Terms might include entry instructions and any other specific details, rules or conditions relating to a particular Promotion, and might be published on our website, social media platforms, promotional correspondence or may be found in any other media which feature the Promotion.
  4. In these Terms and Conditions, “we”, “us”, “our” and “Nisbets” means Nisbets Limited, a company incorporated in England with company number 01693112 and a registered address at Fourth Way, Avonmouth, Bristol, BS11 8TB, United Kingdom.

  1. From time to time on www.nisbets.co.uk (the “Website”) we run the Promotions.
  2. Only one Promotion can be used per order. A Promotion may not be used in combination with other Promotions except where specified.
  3. Promotional items that you purchase (either free of charge or at a proportional rate) do not qualify nor count towards your basket value in order to redeem further free promotional items. We reserve the right to cancel any order(s) which we deem to have attempted to purchase promotional items in order to increase basket size to qualify for further Promotions. From time to time certain products may be excluded from current Promotions and any such exclusion will be notified to you through a notice on the Website or via email. Excluded products will not count towards any qualifying conditions for offers and will not benefit from any promotional discount.
  4. Each Promotion will start immediately (i.e. as soon as it is first promoted), unless a later start date/time is specified in the Specific Terms. The closing date/time for a Promotion will be made clear in the Specific Terms. All times will be based on UK time.
  5. All Promotions are subject to availability and while stocks last. We reserve the right to end the Promotion at any time.
  6. Each Promotion will be open to individuals who are UK residents and aged 18 years old or over unless the promotional materials, announcements or the Specific Terms specify a different geographic region or a different minimum age.
  7. To enter, follow the entry process for the relevant Promotion, which will usually be explained in the promotional materials, announcements or the Specific Terms.
  8. We reserve the right to withdraw or amend any Promotion and/or these Terms and Conditions if we consider it necessary or appropriate to do so for reasons beyond our reasonable control or if there has been a broadcasting or printing error or any similar occurrence. Any changes will be posted on the Website.
  9. These Terms and Conditions represent the entire agreement in relation to the Promotion and the Prize (if applicable). The invalidity, illegality, or unenforceability of the whole or any part of the Terms and Conditions does not affect the remainder of these Terms and Conditions, which will remain in full force and effect. These Terms and Conditions do not create any right or benefit enforceable by any third party.

  1. From time to time we may offer “free gift” Promotions on the Website, social media platforms or otherwise. In order to claim a free gift, you must quote the relevant gift code when placing your online or telephone order. When shopping online, please enter the gift code in the “Vouchers” box in the checkout area and follow the on-screen instructions.
  2. Delivery or postal charges may be payable by you in respect of free gifts and this will be made clear to you on the Website or in the promotional correspondence where the free gift is advertised.
  3. Where a free gift is offered subject to a minimum spend requirement, VAT and supplementary charges (such as delivery, gift wrap or postage and packing) may still be payable and shall not count towards a minimum spending requirement.
  4. If you qualify for a free gift by satisfying a minimum spend threshold and you decide to return some of the goods purchased (and not the free gift) and therefore reducing your order value below the minimum spend threshold, we reserve the right to charge full retail price for the free gift. This amount may be deducted from any refund due back to you for the returned items.
  5. Similarly, where a free gift is offered subject to the purchase of a specified item, if you decide to return the specified item, you will need to return the free gift to receive a credit or refund otherwise we reserve the right to charge full retail price for the free gift and deduct this amount from any refund due back to you.
  6. Gifts that are promoted within our catalogues are only available to the recipient of that catalogue and validation may be required before your order can be processed.
  7. Gifts are limited to one per customer unless otherwise stated. Only one gift can be claimed with each order and the gift coupons cannot be used in conjunction with any other special offers. We reserve the right to substitute with a product of equal or greater value in the event that stock of a selected gift item becomes unavailable.
  8. Where possible free gifts earned will be dispatched with your order. If that is not possible we aim to deliver your free gift within 28 working days of you placing your order.

  1. From time to time we may send you by email or post web vouchers or paper vouchers. These are either codes which you may input on our website to qualify for certain Promotions or are paper vouchers redeemable in our Nisbets retail stores. Vouchers are subject to these Terms and Conditions and any terms and conditions notified to you at the time of issuance of the voucher.
  2. A web voucher is redeemed by entering its code at the appropriate point in the purchase process on the Website.
  3. A hard-copy voucher is redeemed by giving it to a Nisbets store colleague at the point of purchase.
  4. We reserve the right to withdraw or cancel a voucher for any reason at any time.
  5. A voucher cannot be exchanged for cash, is non-transferable and non-exchangeable.
  6. Unless expressly stated at the time of issue, each voucher will be valid for use by the recipient of the voucher and by such recipient only once and may not be used in conjunction with any other Promotion.
  7. In accordance with guidelines from HM Revenue and Customs, a voucher is treated as cash, therefore VAT is due on the full value of an order and you will be required to pay VAT on the full value of the order, unless otherwise stated in any terms accompanying the voucher.
  8. From time to time certain products may be excluded from voucher offers and any such exclusion will be notified to you along with the voucher, through the Website, social media platforms, via email or in the Specific Terms. Excluded goods will not count towards any qualifying conditions for offers and will not benefit from any promotional discount.
  9. A voucher shall not be copied, reproduced, distributed, or published directly or indirectly in any form or by any means for use by an entity other than the original recipient, without our prior written permission.
  10. Vouchers distributed or circulated without the written approval of Nisbets, for example on an Internet message board or on a "bargains" website, are not valid for use and may be refused or cancelled.
  11. If we reasonably believe that any voucher is being used unlawfully or illegally we may reject or cancel any voucher and you agree that you will have no claim against us in respect of any rejection or cancellation. We reserve the right to take any further action it deems appropriate in such instances.
  12. If we refuse a voucher submitted as part of an order, for any reason, we will inform you before the order is dispatched to advise of the correct cost of the order and give you the opportunity to cancel the order.

  1. We mark already discounted products with a “Reduced Price” message next to the code of a product. Unless otherwise stated, products which display the message are not eligible for further discounts.
  2. Where an online offer states that a discount is given on a purchase up to a stated percentage, the discount given will only be applicable to qualifying products and the percentage of discount given will vary between qualifying products.
  3. Supplementary charges such as delivery or postage and packing shall not be discounted unless specifically stated in the Promotion description.

  1. The opening and the closing date and time of each competition or prize draw will be stated on the Website, on our social media platform, in the promotional correspondence or in the Specific Terms. The Promotion will only be open for that term.
  2. Competitions and prize draws may be subject to additional rules. If so, these additional rules will be listed on the relevant competition entry page or communicated via email message and form part of this agreement.
  3. Unless otherwise specified in the Specific Terms:
    1. In the case of a prize draw, winner(s) will be selected at random. This will be done by an automated process or a process which will be conducted or supervised by an independent person, or as otherwise mentioned in the Specific Terms.
    2. In the case of a competition, winner(s) will either be selected by (a) a judge or (b) a panel of judges.
  4. A Winner of a competition or a prize draw (the “Winner”) will receive the prize detailed on the competition entry page (the “Prize”). Nisbets reserve in all cases the right to replace the stated Prize with prizes that we consider to be of broadly equivalent value. We offer no cash alternative for non-cash prizes and the Winner must accept the Prize in the form offered. Where the Prize is won by a person younger than 18 years old, we reserve the right to award the Prize to the Winner’s parent or guardian on their behalf.
  5. Employees of Nisbets, its subsidiaries or affiliated entities and their immediate families may not enter any Promotion, neither may any employees or immediate family members of any third party sponsors, third party companies associated with the Promotion, the Prize providers or agencies assisting with the Promotion operation.
  6. It will be at Nisbets’ sole decision as to whether any eligibility requirement has or has not been met and we may require evidence or confirmation from entrants before awarding the Prize
  7. Unless otherwise stated all Promotions advertised on our Website or via social media platforms are free to enter.
  8. Nisbets will not be responsible for any entries not received, not recognised, not accepted for any reason or delayed. Proof of sending or entering such details does not constitute receipt.
    9. Unless otherwise stated only one entry is permitted per business or household. Nisbets reserves the right to disqualify multiple entries from the same business or household.
  9. The use of any automated entry software or any other mechanical or electronic means that permits any person to enter the Promotion repeatedly is prohibited. No bulk, consumer group or third party entries will be accepted. These entries will be disqualified.
    10. Entrants must enter the Promotion using their full legal name. We reserve the right to disqualify any entrant who uses multiple names or any false names and to require them to return to us the Prize they may have won.
  10. We reserve the right to request proof of the Winner's identity in the form of a passport or driver’s license, proof of residence and proof of address in the form of a utility bill. In the event that the Winner cannot provide us with the proofs mentioned above which are reasonably acceptable to us, we may withdraw the Prize and select another Winner in the same manner as the first.
  11. You will not be entitled to receive the Prize which, for any reason, you would be prohibited by law from purchasing, using, owning or possessing.
  12. Winners of the Promotion will be notified by e-mail as soon as reasonably practicable after the competition has ended. To claim the Prize, respond to the notification within the deadline set out in the Specific Terms and follow the instructions which will be provided to you. The Prize will either be emailed to the Winner’s registered email address where the Prize is a non-physical digital item (such as a web-voucher) or sent to the Winner’s registered address or home address. Unless otherwise stated, where the Prize is to be delivered to the personal address of the Winner, the Prize will only be delivered to an address within the UK and will only be sent once. Should the Winner’s contact details change, it is their responsibility to notify us or the contact persons for the relevant Promotion.
  13. Where the Prize is not claimed within the period specified in the Specific Terms, we reserve the right to award the relevant to an alternative Winner or not to award it at all.
  14. We reserve the right to cancel the award of the Prize at our sole discretion without prior notice if the Prize cannot be delivered to the postal address indicated by the Winner and is returned to us. Should we cancel a win for any reason no form of compensation will be offered to the Winner.
  15. Where an entrant or the Winner has not complied fully with the Terms and Conditions and the Specific Terms, or has been found to be in breach of them, in particular where a person is in breach of the entry restrictions, we may enforce our right to disqualify that person and require the return or reimbursement to us of the Prize even where the Prize has already been awarded and/or actually provided to the entrant or Winner in question.
  16. No fees shall be payable to any entrant in relation to their entry in any Promotion. Obtaining time off work and/or study or related activities to participate in the Promotion and/or use the Prize. All related costs/time off will be at the sole and absolute responsibility of each entrant or person using the Prize.
  17. We will not be liable for the Prize which is lost, delayed, or damaged in the post for reasons beyond our control.
  18. Unless otherwise stated in the Specific Terms, you may not win more than one Prize per Promotion and we reserve the right to withhold or reclaim any second or subsequent Prize.
  19. Any tax payable as a result of the Prize being awarded or received will be the responsibility of the Winner. The Winners should seek independent financial advice prior to accepting the Prize if this is a concern.
  20. The Winners shall be responsible for obtaining any insurance which may be required or prudent in relation to any Prize awarded to them.
  21. No additional, further or other costs or expenses are included in any Prize unless expressly stated. For example, the costs of transport to and from a venue or an event, parking charges, gratuities, excursions, spending money and other costs of a personal nature, are not included.
  22. Any personal data relating to entrants will be used solely for the purposes of the Promotion by Nisbets and/or by any agent appointed by it to assist with running the Promotion on our behalf and will not be disclosed to a third party for any other purpose without the individual’s prior consent. By entering the Promotion, you consent to the use of your personal data by Nisbets and/or any agent appointed by us to assist with running the Promotion for the purposes of administration of the Promotion (including publishing your full name and county and/or disclosing it to third parties on request if you are the Winner) and any other purposes to which you have consented. To see our privacy policy visit: http://www.nisbets.co.uk/privacy.
  23. The Winner may be required to take part in related publicity, including (without limitation) publication of their name and image along with their winning entry via Nisbets’ website, social media and other press and media channels. No additional payment will be given for this.

  1. Any attempt to deliberately damage the Website or the information on it, or to otherwise undermine the legitimate operation of the Promotion may be a violation of criminal and civil laws and should such an attempt be made, whether successful or not, Nisbets reserves the right to seek damages to the fullest extent permitted by law.
  2. Nisbets may vary the terms of, or terminate, the Promotion at any time where it has reasonable grounds to do so at its absolute discretion without liability to any entrant or other person. Nisbets will not award the Prize if the Promotion is terminated.
  3. Nisbets’ decisions relating to the Promotion and/or redemption of the Prizes are final. No discussions or correspondence with entrants or any other person will be entered into.
  4. Nisbets’ failure to enforce any one of the Terms and Conditions in any instance(s) will not give rise to any claim or right of action by any entrant or the Winner, nor shall it be deemed to be a waiver of any of our rights in relation to the same.
  5. Except as specifically set out herein and to the maximum extent permitted by law, all conditions, warranties and representations expressed or implied by law are hereby excluded. To the fullest extent permitted by law, we hereby exclude and shall not have any liability to any entrant or the Winner in connection with or arising out of the Promotion howsoever caused, including for any costs, expenses, forfeited prizes, damages and other liabilities, provided that nothing herein shall operate so as to limit or exclude our liability for personal injury or death caused by our negligence. For the avoidance of doubt, this paragraph shall also apply in respect of the Prize provided by a third party provider.
  6. These Terms and Conditions shall be construed in accordance with and governed by the laws of England and Wales.
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